SmoothWeb Technologies https://www.smoothweb.com Engagement | Transformation | Intelligence Wed, 28 Oct 2020 00:05:00 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.3 https://www.smoothweb.com/wp-content/uploads/2018/03/cropped-AI-noun_1290743_5F7D8B-32x32.png SmoothWeb Technologies https://www.smoothweb.com 32 32 FAQ https://www.smoothweb.com/faq/ Wed, 17 Jun 2020 14:05:27 +0000 http://www.smoothweb.com/?p=992 The post FAQ appeared first on SmoothWeb Technologies.

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Frequently Asked Questions (FAQ)

Is an internet connection needed?
With a weak internet connection, can we play back 00s or 000s of videos. Your presentations run without an internet connection because all the content is stored locally on the device. An internet connection is only required for updates which will take place at a time convenient to you or we can provide a live heartbeat solution so there is a 24-hour live connection where required.

What if I already have a system installed?
No problem. We are very used to working with legacy systems and can usually repurpose hardware to work on our content management system with minimal additional cost.

We often have very strict time requirements which our vendors find impossible to match
We pride ourselves on being able to deliver in tight turnarounds. This is possible partly because we do all our software development in house but also because we have our own proprietary CMS. W are not reliant on updates and third party suppliers who often are bottlenecks to getting projects turned around in a timely manner.

Isn’t 2-way interactive touch expensive?
Not at all. The fees are similar to regular digital signage solutions. If you are considering digital signage first and then adding touch at a later stage, it makes sense to do both together and get them right the first time.

Does it require large investment to get going?
No, we supply an affordable one-stop solution which includes development, testing, installation, maintenance and updates on an annual licensing basis so you know what your annual costs are going to be. If you prefer to pay for ownership of a solution, we can also discuss that.

How does support work?
Software support is done by SmoothWeb remotely. Hardware is supported locally by SmoothWeb partners. We have different levels of support depending on how emission critical your solution needs to be.

Is it expensive to change the design or add functions like the ability to sell products?
It’s neither difficult nor expensive. Our interfaces are 100% customisable and functions can be easily integrated with any back end data using APIs.

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How Can Voice Assistants Help Hotels Battle COVID-19 https://www.smoothweb.com/how-can-voice-assistants-help-hotels-battle-covid-19/ Thu, 11 Jun 2020 23:00:17 +0000 https://voiceii.com/?p=25575 The post How Can Voice Assistants Help Hotels Battle COVID-19 appeared first on SmoothWeb Technologies.

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How Can Voice Assistants Help Hotels Battle COVID-19

Written by Brendan McMahon

June 12, 2020

COVID-19 has had a devastating effect on all business but especially the travel industry with hotel room rate occupancy diving as low as the high teens in local market of Hong Kong. While this brings about enormous challenges, not least of which is survival for those businesses able to see the bigger picture and reallocate resources, there is some light at the end of the tunnel.

First and foremost is of course the need to be more prepared and offer higher levels of cleanliness and sanitation as a differentiator. Mindful of this, technology can help transform the business, increase revenues, reduce costs and improve the customer experience and offer solutions to put guests’ minds at ease.

The main technology driver for COVID-19 readiness is to reduce friction in physical contact by reducing exposure at check-in, check-out and increasing the availability of customer service by enabling Voice Assistants on personal mobile devices for executing requests, commands, and accessing guest services like housekeeping and room service.

VOICEii offers hoteliers the ability to have a single multi-lingual Voice Assistant which takes care of simple Concierge and Front Desk requests as well as more involved requests to make restaurant reservations and travel bookings. VOICEii also handles commands in smart hotel rooms to control lights, blinds, heating, and other technologies on demand helping reduce physical interaction with switches and hardware.

 

VOICEii provides multi-lingual capabilities for all your guests to help them feel safe. VOICEii is available on guest mobile devices and can be integrated to cover the entire customer experience in the hotel. It can act as a mobile keycard, perform automatic check-in and check-out.

Of course, there are times when the personal touch cannot be substituted but these new technologies offer multiple reasons why they are indispensable for hotels of hte future besides just responsible health management. Voice Assistants improve customer experience, reduce service costs, offer incremental revenue opportunities and let your loyal customers know you are an innovative brand.

Reduce exposure at check-in, check-out and improve customer service through Voice Assistants

Besides offering multiple efficiencies and new revenue services, Voice Assistants are an excellent tool for addressing guest concerns on exposure to COVID-19.

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The post How Can Voice Assistants Help Hotels Battle COVID-19 appeared first on SmoothWeb Technologies.

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Voice Assistants for Healthcare Bring Comfort and New Levels of Care https://www.smoothweb.com/voice-assistants-for-healthcare/ Mon, 01 Jun 2020 08:59:31 +0000 https://voiceii.com/?p=25781 The post Voice Assistants for Healthcare Bring Comfort and New Levels of Care appeared first on SmoothWeb Technologies.

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Voice Assistants for Healthcare Bring Comfort and New Levels of Care

Written by Brendan McMahon

June 1, 2020

Healthcare organizations are looking for cost-effective virtual healthcare assistants to increase patient engagement, reduce the cost of care, and improve outcomes. Developments in the sector include virtual assistants that simplify the signup and onboarding process for health providers and clients, bedside assistants who help communication between medical staff and identify and fast-track panic calls where appropriate. Other solutions bring long term care into the patient’s home through a secure connection to health providers for care in the community. From professional providers, assistants can plan, educate and track ongoing knowledge and training. And of course with COVID-19 at the front of most people’s minds, Voice Assistants can provide essential up-to-date information, access to screening provision and answers to questions about the disease.

At VOICEii, we continue to focus on developing our ‘Across Language Voice’ solutions. We welcome, enquiries for Healthcare providers who seek solutions for a mono-lingual or multi-lingual Voice Assistant. We believe clients need to have a solution that allows scalability and extensibility to cater to all languages.

 

“Our mission has always been to transform lives through the power of voice and conversational AI.

One beneficiary of the exploding demand for Hospitality services is Orbita, a US-based Healthcare Voice Assistant provider which just closed USD$9m in funding to roll out Voice Assistant services.

VOICEii Launches 'Across Language Voice' Initiative

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Voice Assistants for Healthcare Bring Comfort and New Levels of Care

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Stay Up to Date With The Latest News & Updates

Access More Insights

Sign up for our Voice Newsletter ands get more insights on the Voice industry from the VOICEii point of view. 

Join Our Newsletter

Sign up today for more insights on the rapidly growing Voice indsustry

Follow Us

Checkout our posts on Social Media and follow us

The post Voice Assistants for Healthcare Bring Comfort and New Levels of Care appeared first on SmoothWeb Technologies.

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Why Companies Must Focus on Voice of the Customer https://www.smoothweb.com/why-companies-must-focus-on-voice-of-the-customer/ Wed, 20 May 2020 08:31:48 +0000 https://voiceii.com/?p=25765 The post Why Companies Must Focus on Voice of the Customer appeared first on SmoothWeb Technologies.

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Why Companies Must Focus on Voice of the Customer

Written by Brendan McMahon

May 20, 2020

A recent report on Customer Experience shows that over 77% of enterprises believe customer operations, including Voice of the Customer (VoC), will be positively affected by AI.

The study by NTT (NTT’s 2020 Global Customer Experience Benchmarking Report) reveals that CX strategies need to be clearly formulated, managed and delivered. The top challenge for businesses is  ease of resolution.  When it comes to Voice Solutions, having a multi-lingual approach so every customer can get access to services and information with as little friction as possible. This translates to a better customer experience. A well-defined CX strategy and clear leadership are the foundation for a truly connected, effortless CX that will create value for your customers.

Meanwhile, at VOICEii in our backyard, we continue to focus on developing our ‘Across Language Voice’ solutions as we believe clients need to have a solution that allows scalability and extensibility to cater to all languages; i.e. solving the scalability of multi-language rollout.

 

CX strategies need to be clearly formulated, managed and delivered. The top chaellenge for businesses is  ease of resolution.

Companies in Hospitality need to focus more on the portion of customers who do not speak the local language or risk losing out as Voice technologies become more and more common in Hotels and Entertainment and event spots. 

VOICEii Launches 'Across Language Voice' Initiative

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Stay Up to Date With The Latest News & Updates

Access More Insights

Sign up for our Voice Newsletter ands get more insights on the Voice industry from the VOICEii point of view. 

Join Our Newsletter

Sign up today for more insights on the rapidly growing Voice indsustry

Follow Us

Checkout our posts on Social Media and follow us

The post Why Companies Must Focus on Voice of the Customer appeared first on SmoothWeb Technologies.

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Big Mac Owner Moves into Voice https://www.smoothweb.com/mcdonalds-moves-into-voice/ Sun, 29 Sep 2019 03:25:40 +0000 https://voiceii.com/?p=25605 The post Big Mac Owner Moves into Voice appeared first on SmoothWeb Technologies.

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Big Mac Owner Moves into Voice

Written by Brendan McMahon

September 29, 2019

Watch out for Voice arriving in fast food burger joints in a neighbourhood near you sometime soon. McDonald’s have announced an agreement to acquire Apprente, a voice-based, conversational technology company based in Silicon Valley.

Apprente, a Silicon Valley startup, had only been in business for 2 years with a focus on development on voice solutions for complex, multilingual, multi-accent and multi-item conversational ordering”. Seems like they tailored their business model to attract the likes of McDonald’s and it all worked out well.

Never one to sit on its heels, McDonald’s are keen to stay ahead of the technology curve. The buzz is that McDonald’s have been looking for a partner for some time and drew up a shortlist before deciding on Apprente after piloting solutions in some of their key outlets.

According to the Press Release from McDonald’s, the focus will be on “faster, simpler and more accurate order taking at the Drive Thru with future potential to incorporate into mobile ordering and kiosks.”Given that McDonald’s has nearly 38,000 outlets around the world, that’s a lot of work to be done. The question is whether the solutions will be rolled out to the majority of franchisees or offered on a voluntary basis. Someone needs to pay for the technology and, given that over 90% of McDonald’s outlets are run and managed by independents, it will be interesting to see the traction voice can get!

This isn’t the first and probably won’t be the last acquisition in Voice for the burger company given the explosion in startups developing new models for Voice in retail.But it looks like a good match for its current rollout of digital menu displays in both drive thru and in-store. The less scrolling  customers need to do the better. Voice can take customers to where they want to go. Besides getting the franchisees on board, the other challenge for McDonald’s and their new in-house Voice team is how to suggest and promote add-ons and up-sells in the context of voice.

Meanwhile, at VOICEii in our backyard, we continue to focus on developing our ‘Across Language Voice’ solutions as we believe clients need to have a solution that allows scalability and extensibility to cater to all languages; i.e. solving the scalability of multi-language rollout.

For more on this article, see also Mashable and coverage by Wired.

 

Image: Alex Tai/Sopa Images/Lightrocket via Getty Images

faster, simpler and more accurate order taking at the Drive Thru

McDonald’s hopes to improve customer experience and find new opportunities for incremental revenues across its 38,000 food stores

VOICEii Launches 'Across Language Voice' Initiative

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How Can Voice Assistants Help Hotels Battle COVID-19

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Stay Up to Date With The Latest News & Updates

Access More Insights

Sign up for our Voice Newsletter ands get more insights on the Voice industry from the VOICEii point of view. 

Join Our Newsletter

Sign up today for more insights on the rapidly growing Voice indsustry

Follow Us

Checkout our posts on Social Media and follow us

The post Big Mac Owner Moves into Voice appeared first on SmoothWeb Technologies.

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Live Event Streaming – Executive Fight Night https://www.smoothweb.com/live-event-streaming-executive-fight-night/ Thu, 18 Jul 2019 20:28:26 +0000 http://www.smoothweb.com/?p=886 The post Live Event Streaming – Executive Fight Night appeared first on SmoothWeb Technologies.

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Event Live Streaming (Charity Fight Night)

 

Set up Live Streaming Capability

A fixture on the Tokyo calendar each year is the EFN held at the Hyatt in Roppongi. With 200 guests from multiple business sectors and International Chambers, the fights raise money for charity with amateur fighters taking to the stage to try their skills before a passionate crowd. The requirement is to have a low cost, multiple, live feed streaming service as well as lottery games to raise money and voting on guest mobile devices. An ad platform also needs to support branded themed events throughout the evening.

Smoothweb helped develop the live tools and modules to help the night go with a slam. Guests arrive at the event to see a row of touch screens and can search for their name and table location in lights. This is an exciting way to begin the evening and gets guests seated in record time. Tablet devices on the tables allow live and replay content to be viewed. Smoothweb also streams the event to multiple devices – monitors around the hotel, individual devices and externally via its cloud platform to viewers outside the venue; all the more remarkable as this was on two PCS and streaming servers using standard cameras and equipment.

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Data Intelligence https://www.smoothweb.com/data-intelligence/ Mon, 17 Jun 2019 09:40:23 +0000 https://www.smoothweb.com/?p=26347 The post Data Intelligence appeared first on SmoothWeb Technologies.

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Data Intelligence

Develop reward and behaviour-based activities to promote opt-in for targeted customers. Prioritise engagement and brand experience through targeted, relevant and rewarding brand interactions. Use data capture to store and analyse data for actionable insights.

 We track user analytics. Each session and each video of the delivered content is recorded and can be reported back to you. Understand your customers’ social graph from interactive consumer interest point, products, selected, SKUs preferred and path of interest by store, by time of day and predict and curate behaviour at the point of sale to increase propensity to purchase and brand preference, loyalty through targeted campaigns.

All Smoothweb products and solutions can be set up for data capture on the server side in real time so you can build a detailed understanding of customer and employee behaviours and interactions, engagements with your branded products and services.

Targeted, relevant and rewarding brand interactions

Build a detailed understanding of customer and employee behaviours and interactions, engagements with your branded products and services.

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Runlab | Run Your City – adidas https://www.smoothweb.com/runlab-run-your-city/ Thu, 23 May 2019 03:48:20 +0000 http://www.smoothweb.com/?p=748 The post Runlab | Run Your City – adidas appeared first on SmoothWeb Technologies.

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Run Your City

Bringing Running into the store with adidas

adidas were developing an in-store marquee innovations zone product called Runlab where customers who try on running shoes of their choice can link them to the treadmill via a pair of bluetooth sensors. The sensors track running style, speed and other data relate to running performance. The project ran into difficulties when the technology required to link the running to the speed of the video wall could not be matched to the different runners’ styles

SmoothWeb provided a solution that allowed the product to launch on time in Japan without a glitch despite the short lead time. The Runlab has since been installed in several other stores across Asia working with SmoothWeb.

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Intelligent AI Mirror – adidas https://www.smoothweb.com/sw-im-mirror-for-retail/ Tue, 29 Jan 2019 19:03:18 +0000 http://www.smoothweb.com/?p=441 The post Intelligent AI Mirror – adidas appeared first on SmoothWeb Technologies.

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Intelligent Mirai Mirror Recognises Shoes

Mirai Mirror – SmoothWeb’s patented intelligent mirror system with hyperfast, AI, deep learning recognition engine

The Mirai Mirror powered by Smoothweb is a work of genius using the latest A.I. recognition engine and deep learning AI thinking. It is the perfect solution to increase interest, commitment and purchase intention among customers in physical spaces such as retail stores, showrooms, events and public spaces. Generate higher sales and greater brand loyalty through heightened brand experiences at the point of sale.

True Innovation for Higher Engagement

Best in class recognition speed for your branded SKUs. The hyper-intelligent recognition engine nudges your customer playfully down the sales funnel. Once they try, they will buy. With up to 99% SKU recognition rate in just 0.1 second, this is the most powerful AI mirror engine bar none. Seamless recognition of your brand and instant playback of media, social feeds, videos or whatever your brand needs is played out on the Mirai Mirror surface.

For more information, visit our Mirai Mirror site –  https://miraimirror.com

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POS Retail Tablets – Moet Hennessey Diageo https://www.smoothweb.com/pos-retail-tablets-moet-hennessey-diageo/ Wed, 26 Dec 2018 04:06:48 +0000 http://www.smoothweb.com/?p=762 The post POS Retail Tablets – Moet Hennessey Diageo appeared first on SmoothWeb Technologies.

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Live Campaign Messaging at POS for MHD

Moet Hennessy Diageo (MHD) introduces innovative live campaign message shelf tablet devices on SmoothWeb platform in Tokyo upmarket supermarket chain

 

In-store Tablets Displaying Updatable Brand Content

Moet Hennessy Diageo (MHD) is an acknowledged leader in beverages with a roster of premium alcohol brands including champagnes, fine spirits including vodkas and cognacs. As part of a drive to increase brand awareness and differentiate select brands, they engaged SmoothWeb to provide a retail solution.

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